REFUND AND CANCELLATION POLICY
Booking Your Workshop
Spaces are limited and many of our classes fill up quickly, we encourage you to join a waiting list for any classes marked 'SOLD OUT'.
We take online bookings payable by credit card on a first come first served basis. If you are unable to pay by credit card online please contact us to arrange payment by e-transfer. The full fee is due upon registration. Our classes are designed for adults, minimum 18 years of age or older, unless otherwise indicated. Sorry, we are unable to accept bookings from participants who would like to bring children or pets to the workshop. We are hoping to design some parent/child programs in the future. Please contact us if you would be interested in participating.
CANCELLATIONS FOR WORKSHOPS TAUGHT BY MADAME TWIG
If in the unlikely event that we must cancel or reschedule your class we will notify you by email and give you a 100% refund.
If you must cancel your booking at any time prior to the scheduled date of your workshop we will make every effort to try to find a replacement from our waiting list. If we are able to rebook your space from our waiting list you will receive a credit or refund less a $25 administration fee. If we are unable to rebook your space the following policies apply to cancellations prior to your workshop:
ONE MONTH OR MORE: We offer a refund or credit less a $25 administration fee.
UP TO THREE WEEKS: Because materials will be prepared for your project well in advance of the workshop, cancellations from 21 to 30 days prior to the class will receive a 50% refund or credit
LESS THAN THREE WEEKS: The fee is non-refundable.
We are pleased to arrange classes for private groups. Our regular project fees per person apply for private workshops with 8 - 10 participants. Smaller group classes may be arranged, please contact us for pricing and details. Private workshop fees are due at the time of booking. Since the class is private and we cannot rebook the space we offer refunds of 50% for cancellations up to one month prior the class. Cancellations less than one month before the workshop are transferrable but non-refundable.
CANCELLATIONS FOR WORKSHOPS TAUGHT BY GUEST INSTRUCTORS
Workshops booked with guest instructors are non-refundable unless we can re-book your space, in which case we offer a refund less a $25 administration fee.